Meet Our Junk Hauling Heroes: Brian Morgan

At Up Up and Away Junk Hauling, we believe our people are the real superheroes. Every day, they’re out in the field doing the heavy lifting (literally and figuratively) to serve our clients with heart. Today, we’re spotlighting Brian Morgan, our Operations Manager in Training, who’s been hauling junk for four years. Get to know Brian, his story, and why he’s such a vital part of our team.

Q: Can you tell us a bit about yourself and how you came to join the team?

Brian: I played soccer all through high school and eventually started hauling junk about four years ago. The way I got started was pretty random—Rob (my brother) needed help on a massive hoarder cleanout and asked if I wanted to make a little extra money. I showed up, put in the work, and I guess I never left.

Q: What’s your current role, and what does a typical day look like for you?

Brian: I’m the Operations Manager in Training, which means I spend a lot of my day on the road, problem-solving, and putting out fires—making sure both our clients and our team are taken care of. Oh, and of course, I’m still picking up plenty of heavy stuff. Just the other day we loaded up eight pieces of restaurant equipment weighing in at about 3,200 pounds.

Q: What are some of the most interesting or unusual things you’ve hauled?

Brian: Oh man—there have been some wild ones. A golf cart, a trunk full of silver quarters, a samurai sword… You never know what you’re walking into until you’re there.

Q: Can you share a memorable experience or a moment that really stuck with you?

Brian: Honestly, any time we back a trailer into a really tight spot feels like a win. But the moments that matter most are when we help save a closing for a realtor and their client. Helping clients hit their deadlines? Real superhero moment.

Q: What are some of the biggest challenges you’ve faced on the job?

Brian: Fixing other people’s mistakes can be tough. But I’ve learned to take it with a grain of salt—make the best decision you can in the moment, stick with it, and move forward. It’s all about staying steady.

Q: What do you enjoy most about working in junk hauling?

Brian: The dogs. No question. We meet a lot of cool dogs. We’ve even adopted a few kittens from shed cleanouts. You never know what (or who!) you’ll find.

Q: What do you like to do when you’re not working?

Brian: Golf. A lot of golf. I usually play with my brother, Rob.

Q: How would you describe the team dynamic at Up Up and Away?

Brian: It’s like a family. We’ve had our disagreements, sure, but we always work through it. At the end of the day, we’ve got each other’s backs.

Q: What do you think is the key to great customer service in junk removal?

Brian: Communication. It makes a huge difference when we take the time to walk clients through our plan of attack. Keeping them in the loop goes a long way toward building trust.

Q: What makes Up Up and Away stand out from the competition?

Brian: We’re not just in it for the money. We’ve made sacrifices to help clients who couldn’t afford everything, and we live out our core value of Open-Handedness. Plus, we’re seriously family-oriented. We hang out after work. We go out to dinner. That kind of bond makes the whole team stronger—and our service better.

Q: What kind of impact do you hope we make in the community?

Brian: I hope we make people smile. Lighten their load—literally and figuratively. Life’s too short to take everything so seriously. If we can make someone’s day brighter, we’ve done our job.

Want to meet more of our heroes? Stay tuned as we introduce more of the awesome humans behind Up Up and Away Junk Hauling. Got junk? We’ve got your back—with muscle, heart, and maybe a few good dog stories too.